Privacy policy

Our Commitment to Privacy
My Pet Online respects your right to privacy. Our privacy policy details the types of personal information we may collect and how it is used.

The Information We Collect
We collect your personal information in a number of ways. This may include:
Identity and contact information: first name, last name, title, postal address, email address, telephone number. We use this information to identify who you are and get in touch.

Financial and transactional: payment card details, bank account, PayPal account name and email address, purchase history including and correspondence and delivery information.

Information on how you interact with us online: we collect information about you when you interact with us online. This is any feedback, reviews or surveys you choose to take part in.

Device data: we collect information about the device you use to access our website. This information identifies your type of device, the operating system and platform it uses, internet protocol (IP) address, login data, browser used, location, where you came to our website from. This tracking is done through the use of cookies. For more information about cookies please see our Cookies Policy.

Marketing and communications: this is your preferences in receiving marketing from us, which includes email, SMS and phone calls. We are able to see when you open emailed newsletters and any links clicked.

Information We Receive from Third Parties
We may receive personal information about you from third parties, including if you have interacted with social media including, Facebook and Instagram and affiliates.

We use Google Analytics to analyse metrics like number of visits, demographics, device information and user journey. All data we use within Google Analytics is anonymous.

Our Use of Cookies and Similar Technologies
Our website, and emails contain certain cookies, pixels, records and other technologies of which you should be aware. Please visit our Cookies Policy.

The Way We Use Information
We use the information you provide about yourself when placing an order to complete that order only. We do not share this information with outside parties except to the extent necessary to complete that order. This may include sharing your data with external companies that help to run our online business and with those that have a legitimate business need to know in getting your order to you.

We use return email addresses to answer emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We may use non-identifying and aggregate information to better design our website and to share with advertisers. We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

You can register with our website if you would like to receive newsletters informing you of our latest products, special offers and news. Information you submit on our website will not be used for this purpose unless you fill out the registration form. If you sign up to our newsletter, we may use your information to tailor advertisements across social media that we believe are of interest and relevant to you.

If you opt in to our email newsletter, when you receive a newsletter, a tracking pixel is used which allows us to track whether you opened it. We then use this data to understand the engagement rate to help us improve the quality of our newsletters to our subscribers. You have the option to unsubscribe at any time.
Our Commitment to Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Payment & Security
As part of our security policy, we are committed to protecting your privacy and we will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 2018.

At all times during the checkout process, your personal information is encrypted, preventing it from being seen by anyone other than yourself. This means that you can rest assured that communications between your browser and this site's web servers are private and secure.

We use PayPal as a payment option. We do not see or have access to any personal information that you may provide to PayPal, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address, phone number and billing/postal address).
Payments made through PayPal are subject to PayPal’s own terms and conditions and privacy policy, links to which are provided from the PayPal checkout pages. Visit PayPal's website for more information.

We use Klarna as a payment option. We do not see or have access to any personal information that you may provide to Klarna, other than information that is required to process your order and deliver your purchased items to you (eg, your name, email address, phone number and billing/postal address).

Payments made through Klarna are subject to Klarna’s own terms and conditions and privacy policy. Visit Klarna's Website for more information.

Your Data Protection Rights
You have the right to access, correct, update or request deletion of your personal information.

You have the right to ask for a copy of the information we hold about you.
You have the right to opt out of marketing and promotional emails at any time by unsubscribing or contacting us.

You have the right to have your details deleted from our system however, we must keep information that is essential should you wish to contact us in the future about an issue you may have about a product.

Changes to our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any significant changes. If you have any questions, please contact our customer service team.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email to info@mypet-online.com.